Public Service Improvement (PSI) in the Kyrgyz Republic

To improve people's quality of life, municipalities need to deliver efficiently and effectively services such as safe drinking water, waste collection, cultural facilities in a socially inclusive and gender responsive manner. In rural Kyrgyzstan, their capacities still need to be improved in a sustainable way. To achieve this, the project will develop the municipalities' support system which shall then provide adequate counseling and training to those municipalities today and in the long run.

Country/region Topic Period Budget
Public finance management
01.08.2024 - 31.07.2028
CHF  4’050’000
Background Local self-governance remains the primary level of the public administration system meaning that municipalities are responsible for the provision of the crucial services that define the quality of life of the population, e.g. access to drinking water and waste management. Yet, due to insufficient resources and low capacity, rural local self-governments (LSGs) are struggling to provide sustainable quality services in accordance with the needs of the population, especially socially excluded groups.
Objectives People in rural Kyrgyzstan enjoy better living conditions thanks to improved public services
Target groups

Beneficiaries: community members, i.e. women, men, youth and socially excluded groups in the municipalities

Other stakeholders: the councils and executives of municipalities; organized civil society as well as providers of services at local level; district and regional administrations in Issyk-Kul, Jalal-Abad, Chuy and Talas regions; the State Agency for Civil Service and Local Self-Governance; the Union of LSGs; Local Governance Academy of Central Asia (LGACA); the Ministry of Economy and Commerce, and the Ministry of Finance

Medium-term outcomes

Outcome 1: Local duty bearers improve service provision

Outcome 2: Overall framework conditions for inclusive and gender responsive local public service provision are improved


Expected results:  

1.1. Men, women, public interest groups, LSGs and district stakeholders participate and create inclusive service development programs

1.2. Upgraded and extended sustainable local services organized and delivered

2.1. National and sub-national policies for local services improved

2.2. Union of the LSGs and Local Governance Academy Central Asia become centers of competence and facilitators of best service provision practices

Results from previous phases:   Over 500’000 people (51% women) in 123 out of 452 rural municipalities benefitted from improved services in Phase II. The final evaluation shows that gradual changes in attitudes and behaviours as well as an increase in trust and confidence between local service providers and the communities can be noticed. The project is assessed as highly relevant to its context and its upstream policy work and capacity building have made long-term contributions to local public service provision reform. However, due to an ongoing administrative and territorial reform, it is essential to consolidate the accumulated knowledge and resources to sustain the achievements of the previous phases, and support the authorities in providing access to essential services that are tailored to people’s needs, gender-responsive, and sustainably managed.

Directorate/federal office responsible SDC
Credit area Swiss cooperation with Eastern Europe
Project partners Contract partner
International or foreign NGO
Swiss Non-profit Organisation
  • HELVETAS Swiss Intercooperation
  • Other international or foreign NGO North
  • implemented in consortium with Development Policy Institute, a local NGO

Coordination with other projects and actors

Swiss projects/initiatives: Coalition of non-state local governance actors

Other projects: USAID-funded local governance Successful Aimak 2

Budget Current phase Swiss budget CHF    4’050’000 Swiss disbursement to date CHF    0 Total project since first phase Swiss budget CHF   9’552’929 Budget inclusive project partner CHF   13’602’929
Project phases

Phase 3 01.08.2024 - 31.07.2028   (Active)

Phase 2 01.05.2019 - 31.07.2024   (Current phase) Phase 1 01.11.2013 - 30.04.2019   (Completed)