Waiting room at the Swiss consulate in Berlin. A seated woman waits her turn while a consulate staff member work behind the desk.
Swiss embassies abroad serve as points of contact for Swiss citizens abroad. © FOBL
FDFA consular services abroad

The FDFA Helpline is available around the clock to assist with matters relating to consular services.

Swiss nationals residing abroad can access the following services directly via the online desk:

  • view personal details
  • order and pay online for a certificate of nationality and registration in the register of the Swiss Abroad
  • report civil status matters such as marriages, births, adoptions, changes of names, deaths, etc.
  • submit changes of address
  • update contact details (phone, email, etc.)
  • registration or de-registration in the electoral register
  • order publications (Swiss Review, representation’s newsletter)

The relevant Swiss representation abroad can answer any questions concerning the FDFA online desk.

Last update 03.02.2023


+41 800 24-7-365 / +41 58 465 33 33

365 days a year – around the clock 

The Helpline FDFA deals as central contact point with matters relating to consular services.

Fax +41 58 462 78 66


vCard Helpline FDFA (VCF, 5.6 kB)


Phone free of charge from abroad with Skype

You will receive an error message if the Skype application is not installed on your computer or smartphone. If such a message appears, please proceed to install it right off, simply by clicking on the following link:
Download Skype

Skype: helpline-eda

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