The Consular Directorate (CD) with its three divisions – Citizen Services, Consular Protection and Innovation and Partnerships – is a central contact point for efficient, customer-oriented consular services worldwide ("guichet unique"). It provides information on these services around the clock via the FDFA Helpline and also maintains an advisory service providing general information on living abroad, emigration and returning to Switzerland.

In the consular field, the CD continues to ensure close cooperation with other federal offices, cantonal bodies, foreign authorities and other national and international partners. Lastly, it coordinates matters relating to the Swiss abroad within the Federal Administration.

Last update 30.01.2024


+41 800 24-7-365 / +41 58 465 33 33

365 days a year – around the clock 

The Helpline FDFA deals as central contact point with matters relating to consular services.

Fax +41 58 462 78 66

vCard Helpline FDFA (VCF, 5.6 kB)


Phone free of charge from abroad with Skype

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Skype: helpline-eda

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