When COVID-19 broke out, tens of thousands of Swiss citizens were travelling abroad. In a first phase, the FDFA asked them to organise their return journey themselves using the commercial travel options available. When this was no longer possible owing to travel restrictions in many countries, the FDFA organised repatriation flights from areas in which there were especially many Swiss travellers. Now, in a third phase, the FDFA is supporting Swiss travellers for whom no solution has yet been found to help them to return home. At the FDFA, the Consular Directorate headed by Ambassador Johannes Matyassy is in charge of this. The FDFA Helpline, which has handled tens of thousands of calls and emails from Swiss citizens in connection with the coronavirus crisis, also belongs to the Consular Directorate.